​Frozen Dim Sum Shipping Policy

New Delivery Schedule:

Wednesday:

Richmond/ Delta/ Vancouver East/ Vancouver West/ 

Downtown/ Burnaby/ New Westminster/ Port Moody/ 

Coquitlam/ Port Coquitlam/ Surrey/ White Rock

* Please note that if your delivery address is outside our delivery range, your order will be canceled and refunded.

Shipping fee:

Cad $1-$87                         $8 Delivery fee

Cad $88 and above.          Free shipping​

​* All orders are delivered by a third-party company.​

Delivery time:

Orders are delivered from 3pm to 9pm every Wednesday.

(Please note that delivery times may vary due to traffic conditions or weather. Thank you for your understanding.) 

Orders cutoff time: Every Tuesday 6:00pm

Contactless Delivery*:

Due to the pandemic, we are providing contactless delivery. The driver will text upon arrival and leave the food at the door/ lobby/ requested area instead of handling the food to the customer directly.

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Delivery process:

• In order to provide quality delivery service to every customer and ensure the delivery time, please make sure that there is someone receiving the order during the delivery period, and pay attention to keep mobile phones unimpeded.

• If you need to change the delivery date or address, please contact our customer service by email in advance.

• As not to delay other users' delivery experience, we will only wait for 5 minutes at the designated place and then leave if there is no one to receive the order and we are impossible to get in touch with you. To ensure that your order will not be lost and also the quality will not be affected, we will bring back your order. You will need to contact our customer service by email and make an appointment with the new delivery. At the same time, 

       you will need to pay additional delivery fees.

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Inspection and rejection:

In order to ensure you have a good shopping experience, 
we carry on the strict selection and packing to every order.

Meanwhile, please check with the courier after receive your order, including the items, quantity is the same as your order, and sign it after it is accurate.

If your order is collected by someone else, the consignee has the same rights as you, and we regard it as your signature.

Change orders/ Cancellations:

Please double-check all order details thoroughly before you place an order. After the order has been placed, we are unable to add additional products or edit the details of your order. Cancellation is not accepted.

Returns*:

We DO NOT accept any returns of food products.

Missing items/ wrong order:

We have promised to strictly control the quality of products and delivery. In order to ensure your happy shopping experience, please check whether your items are damaged, deteriorated, or omitted immediately after receiving your order. If there are any problems, please email to yansgardenca@gmail.com within 24 hours (including the order number, pictures of your problem). Our customer service member will reach out to you as soon as possible with the next steps!

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Privacy Policy:

To protect the privacy of customers,

· Our Company warrants that it will not disclose or share customers' personal information with third parties;

· Our Company will not use your personal information for other purposes;

· For the safety of your property, the company does not keep any payment information.

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If you have any questions, please email to yansgardenca@gmail.com. Our customer service will reply to you as soon as possible.

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